Writing & Research
Articles
Essays on UX research, inclusive design for older adults, and tying research to the business outcomes leaders care about.
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The Year UX Started Shipping: What Product Owners Should Know When Designers Can Build
Half of designers now say they have shipped AI-generated code to production, in the same year tech layoffs passed 2025's total. What designers who build mean for product teams, and how Product Owners can use the shift without hollowing out the work that makes products good.
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Beyond the Product Triad: Cross-Functional Collaboration Frameworks
Design, engineering and product management each speak their own language. Frameworks that help cross-functional teams align: the product triad, designing your alliance, decision-making models and qualitative research.
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Why Story Maps Are the Future of Civic Storytelling, and What Your Organization Can Learn from Cleveland
Cities are moving from dashboards and PDFs to stories. What the City of Cleveland's Story Maps show about turning complex civic data into narratives that inform and move people.
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The Imperative of User Research in Product Development
User-centered design puts people's needs, behaviors and experiences at the front of product development. Why research is indispensable, and the design process I use to put it into practice.
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POs vs. UX: The Feature Trap and How to Escape It
A feature no one understands is a waste of engineering hours. How research reveals what Product Owners might miss, bridges assumptions and facts, and turns findings into stakeholder buy-in.
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Decoding User Research: Your Product's Hidden Superpower
Companies waste millions building features no one asked for. User research is the key that unlocks what users actually need. What it is, how technology is democratizing it, and how Product Owners can start.
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Great UX Isn't Optional: It's Everything
The products you can't live without work so well you never notice the design. Why UX should be a Product Owner's secret weapon, with real-world examples of products that nailed it, and some that didn't.
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Wrapping Up the 2024 Year Together
A year-end reflection on the power of simplicity: how stripping away the unnecessary creates value for users and teams, and how UX thinking fuels better leadership.
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The UX Misconceptions Costing You Time, Trust, and Users
Beautiful designs that collect dust, research that gets ignored, and insights parked in a Phase 2 that never comes. The misconceptions behind them, and five practical steps to clear them up.
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Why UX Is Critical for Product Owners: Beyond the Surface
Great UX is more than aesthetics. For Product Owners it is a competitive edge: fewer support tickets, less churn and better reviews. A quick usability checklist, and the myths about UX that hold product teams back.
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Customer-Centric Research Alignment: A Strategic Approach for B2C and B2B Success
A simple, effective approach to aligning usability research with business goals, one that improves usability while supporting broader outcomes like reducing churn and raising customer satisfaction.
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Bridging the Digital Divide: Practical Strategies for Empowering Older Adults in the Digital Age
The digital divide among older adults is not a minor inconvenience. It shapes social inclusion, access to healthcare, and quality of life. Here is what the research says, and what designers, educators, industry, and policymakers can do about it.
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Bridging the Digital Generation Gap: Enhancing UX for Our Aging Population, Like My Dad
Last fall I gave my father a pair of Apple AirTags for his birthday. The excitement on his face when he opened the gift, presented in true Apple fashion, was exactly what I expected. What came next was not. As technology evolves, so do the opportunities to make it more accessible.
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UX Design Principles for Seniors and Older Adults, Part II
According to AARP, Americans 50 and up contribute $8.3 trillion in economic activity to the US economy each year, with a GDP that's expected to triple by 2050. Here is a new set of UX design principles for seniors and older adults that accounts for the psychological and physiological changes that come with age, plus today's top products for this audience and best practices for further UX testing.
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