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Interview Michael about leading design teams.
01
Selected Work
01 GovTech, Mobile UX, Design Systems
OTIS 2.0: Modernizing Citation Workflows for the Ohio State Highway Patrol
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Live coded experience 02 Data Visualization, Graph Analytics, Built with Claude Code
Live Cluster Browser: Watch an Algorithm Find a Counterfeit Ring
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03 Enterprise UX, UX Research, Product Design
Deloitte Bersin: Research and a Record-Setting HR E-Reader
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04 Marketing UX, Creative Direction, Design Systems
Deloitte: Designing and Connecting the Bersin HR Marketing Platform
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05 IT Security, Data Visualization, ML
OpSec: Rethinking Marketplace IT Security for Analysts
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06 Design Process, Design Operations, Research
Understand, Explore, Bridge, Build, Refine: A Design Process for Scaling Teams
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07 HealthTech, Enterprise UX, Design Systems
Adaptive Part 1: Research and Strategy for Order Management
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08 HealthTech, Enterprise UX, Design Systems
Adaptive Part 2: Reducing Cognitive Load in Order Management
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09 HealthTech, Enterprise UX, Information Architecture
Adaptive Part 3: Patient-Centered Architecture, Specimens and Dashboards
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10 UX Research, Journey Mapping, Service Design
Adaptive: Mapping the Lab Technician Journey Behind High Turnover
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11 UX Research, Mental Models, Voice UX
Amazon Fresh: Mental Models for an Alexa-Powered Smart Kitchen
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12 SaaS, AI Training, Microlearning
Voice Ops: The Science of Smarter Call-Center Training
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13 FinTech, InsurTech, Marketplace UX
Tremor: Designing a Blockchain Marketplace for Reinsurance
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Live coded experience 14 Social Enterprise, Behavioral Design, Circular Economy
StuffRescue Part 1: Redesigning the Act of Giving
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Live coded experience 15 Social Enterprise, Platform Design, Community Giving
StuffRescue Part 2: Campaigns, Crowdfunding for Things
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Live coded experience 16 Claude Code, Internal Tools, Nonprofit Operations
StuffRescue CRM: A Claude Code Research Engine for Nonprofit Outreach
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Live coded experience 17 Claude Code, Health & Nutrition, Consumer App
OliveOS: A Claude-Built Planner for Living the Mediterranean Diet
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18 Creative Direction, Copywriting, Campaign Development
Creative Direction: Taglines and Campaigns for Patagonia, RVCA and Converse
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Michael Clingerman, M.Sc.
Great solutions start with a process.
UX design and research leader
msc-uxdesign.comPlex Serif / Plex Sans / Plex Mono
02
Writing & Research
Apr 26, 2025 Why Story Maps Are the Future of Civic Storytelling, and What Your Organization Can Learn from Cleveland
Jan 13, 2025 Great UX Isn't Optional: It's Everything
Dec 30, 2024 Wrapping Up the 2024 Year Together
03
Beyond the Interface
Creative Direction & Copywriting
From the Yahoo! homepage to surf & clothing brands.
Between 1997 and 2002 I managed the homepage of Yahoo! and supported R&D for new monetized products. I love writing copy and campaign strategy that evokes the human spirit, nature, and imagination.
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